Customer Experience Director

6 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
Delivering Exceptional Customer Experiences

We are seeking an experienced Customer Service Manager with a proven track record of driving customer satisfaction and loyalty.

The ideal candidate will have excellent leadership skills, the ability to develop and implement customer service strategies, and a passion for delivering exceptional customer experiences.

About the Role:

  • Lead a high-performing customer service team to drive customer satisfaction and loyalty.
  • Develop and implement customer service strategies that align with business objectives.
  • Liaise with customers to understand their needs and preferences.
  • Collaborate with internal stakeholders to identify opportunities for improvement and implement changes.
  • Analyse data to inform customer service decisions and measure performance.
  • Manage staff training and development programs to ensure employees have the necessary skills to deliver excellent customer service.

Key Responsibilities:

  1. Lead by example, demonstrating a commitment to delivering exceptional customer experiences.
  2. Mentor and coach team members to improve their skills and knowledge.
  3. Monitor and report on customer service metrics, identifying areas for improvement.
  4. Recommend and implement process improvements to increase efficiency and productivity.
  5. Communicate effectively with customers and colleagues at all levels.
  6. Prioritise tasks and manage time effectively to meet deadlines.

Requirements:

  • 5+ years' experience in a customer-facing role, preferably in a leadership position.
  • Excellent written and verbal communication skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.
  • Educated to a minimum Bachelor's/Master's level.
  • Ability to work evening and night shifts as required.

What We Offer:

  • A competitive salary (dependent on experience).
  • Ongoing learning and development opportunities.
  • A dynamic and supportive working environment.
  • The chance to work with a variety of international brands.
  • Mentorship from experienced professionals.
  • Progression opportunities as our client portfolio expands.

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