Customer Support Director

6 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking an experienced Customer Support Director to lead our global support team for cutting-edge SaaS-based FinTech products. This key role involves defining support strategies, ensuring world-class customer experience, and driving continuous improvement in our support processes.

About the Role
  • Develop a customer-centric support strategy that aligns with business objectives.
  • Lead and mentor a global team of support engineers and managers.
  • Define KPIs, SLAs, and customer satisfaction metrics, ensuring continuous performance improvement.
  • Collaborate with Product, Engineering, and Sales teams to enhance support processes.

  • Customer Services

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