
Customer Relationship Manager
1 week ago
We are seeking a highly motivated and experienced Regional Customer Accounts Specialist to join our team at Aerospace Component Engineering Services Pte Ltd.
Responsibilities and Duties- Customer Service: Provide exceptional customer service, ensuring timely and accurate responses to customer enquiries and resolving issues promptly.
- Order Management: Process orders, returns, and exchanges following company policies and procedures, ensuring seamless order fulfillment.
- Quotation and Pricing: Develop and provide accurate price quotations to customers, aligning with the company's pricing strategy and profitability targets.
- Reporting and Analysis: Generate and present monthly reports on order fulfillment, customer feedback, and performance metrics, providing insights for continuous improvement.
- Customer Feedback Collection: Collect and analyze customer feedback on product performance and service satisfaction, ensuring high levels of customer retention in the aerospace sector.
- Diploma/Degree with minimum 5 years' customer service experience
- Aerospace MRO experience essential
- Self-motivated and collaborative: Ability to work independently and as a team while contributing effectively within a fast-paced dynamic team environment
- Ability to solve problems, alleviate conflicts, and escalate tactfully
- Ability to multitask, manage time, and prioritize
- Strong communication and interpersonal skills: Demonstrates a positive attitude and maintains a constructive approach in all interactions.
- Strong organizational skills with an exceptional eye for detail, ensuring the accuracy of customer orders, quotations, and documentation.
- Experience with CRM tools preferred.
- Strong Microsoft Excel, PowerPoint, and Word skills.
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