Customer Relationship Manager

1 week ago


Gujranwala, Punjab, Pakistan Aerospace Component Engineering Services Full time

We are seeking a highly motivated and experienced Regional Customer Accounts Specialist to join our team at Aerospace Component Engineering Services Pte Ltd.

Responsibilities and Duties
  • Customer Service: Provide exceptional customer service, ensuring timely and accurate responses to customer enquiries and resolving issues promptly.
  • Order Management: Process orders, returns, and exchanges following company policies and procedures, ensuring seamless order fulfillment.
  • Quotation and Pricing: Develop and provide accurate price quotations to customers, aligning with the company's pricing strategy and profitability targets.
  • Reporting and Analysis: Generate and present monthly reports on order fulfillment, customer feedback, and performance metrics, providing insights for continuous improvement.
  • Customer Feedback Collection: Collect and analyze customer feedback on product performance and service satisfaction, ensuring high levels of customer retention in the aerospace sector.
Requirements
  • Diploma/Degree with minimum 5 years' customer service experience
  • Aerospace MRO experience essential
  • Self-motivated and collaborative: Ability to work independently and as a team while contributing effectively within a fast-paced dynamic team environment
  • Ability to solve problems, alleviate conflicts, and escalate tactfully
  • Ability to multitask, manage time, and prioritize
  • Strong communication and interpersonal skills: Demonstrates a positive attitude and maintains a constructive approach in all interactions.
  • Strong organizational skills with an exceptional eye for detail, ensuring the accuracy of customer orders, quotations, and documentation.
  • Experience with CRM tools preferred.
  • Strong Microsoft Excel, PowerPoint, and Word skills.


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