
Customer Experience Manager
3 days ago
Paklite Lighting Fixtures & Ballasts is seeking a skilled Customer Experience Manager to join our team.
Key Responsibilities:- Develop and Implement Customer Service Policy: Create and maintain a customer service policy that ensures excellent customer experience across all touchpoints.
- Manage Customer Service Team: Lead and supervise a team of customer service staff to ensure they have the necessary skills and knowledge to provide exceptional customer service.
- Handle Customer Enquiries: Provide support and guidance to customers through various channels, including face-to-face, email, phone, and social media.
Typical Work Activities:
- Providing Help and Advice: Assist customers in using Paklite Lighting Fixtures & Ballasts' products or services.
- Communicating with Customers: Interact with customers in a professional and courteous manner, responding to their queries and concerns.
- Solving Problems: Investigate and resolve customer complaints and issues in a timely and effective manner.
- Handling Complaints: Manage customer complaints and feedback, ensuring that issues are addressed promptly and professionally.
Requirements:
- Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers and internal stakeholders.
- Problem-Solving Skills: Be able to analyze problems and develop creative solutions to meet customer needs.
- Leadership Skills: Demonstrate leadership abilities to motivate and guide a team of customer service staff.
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