Senior Technical Solutions Coordinator

6 days ago

Lahore, Punjab, Pakistan beBeeItManager Full time 9,000,000 - 12,000,000

About a prominent IT Services provider

Role Overview

This role is crucial for success, acting as the primary liaison between teams.

The ideal candidate will leverage technical expertise to understand clients' needs, ensuring that their systems are optimized, secure, and effectively supported.

Responsibilities include managing client relationships, overseeing issue resolution, contributing to project delivery, and championing client satisfaction.

Requirements
  • 6-11 years of experience in IT management or technical account management, preferably in an MSP environment
  • Bachelor's Degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
  • Familiarity with ticketing systems and quotation applications
  • Comprehensive understanding of IT infrastructure management, system analysis, and hardware/software systems
  • Proficiency in Microsoft Office Suite and other relevant tools
  • Exceptional organizational skills with the ability to manage multiple priorities and deadlines
  • Strong decision-making capability and a proactive demeanor
  • Attention to detail and high accuracy in executing job responsibilities
  • Excellent verbal and written communication skills, delivering superior customer service
  • Ability to work collaboratively with teams and partners
  • Established history of building and sustaining client relationships
  • Experience in data analytics, CRM systems, cloud solutions, or digital project management
  • Adaptable and capable of navigating ambiguous situations effectively

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