Remote Support IT Specialist

2 days ago

Lahore, Punjab, Pakistan beBeeITSpecialist Full time
About the Role

We are seeking an experienced Remote Support IT Specialist to join our team. As a key member of our technical support group, you will be responsible for delivering exceptional remote support to users across the United States.

Key Responsibilities:
  • Provide timely and effective remote support to ensure seamless operations and unrivaled service quality.
  • Manage Office 365 tenants, including user creation, email delivery services, subscriptions, licenses, online email archives, and email auditing.
  • Deploy email security policies in Microsoft Defender or Proofpoint.
  • Manage SharePoint and audit file permissions for users.
  • Manage Active Directory, creating AD users, groups, and GPOs.
  • Experience with RMM tools like ConnectWise, Ninja, LabTech, etc.
  • Write knowledge base articles in a document database like IT Glue.
  • Perform tasks on Windows computers independently, configuring static IPs, Windows updates, and Windows in-place upgrades, editing host files, and deploying group policies.
  • Configure VPN access like Meraki VPN, L2TP.
  • Experience with Azure AD.
  • Renew SSL and domains.
  • Troubleshoot network issues.
  • Monitor the network using PRTG or Auvik.
  • Monitor system performance, IT system operations, and storage utilization.
  • Plan hardware or software upgrades to support system growth.
Requirements:
  • BS or MS in IT, CS, SE, Telecom, or related fields.
  • 3+ years of IT or related experience.
  • Professional IT Certifications, such as Microsoft MCP, MCITP, MCSA, MCSE, CCNA, VMware VCP, AZ-104, MS-300 / 301, or any other related certification.
  • Interpersonal skills: telephony skills, communication skills, active listening, and customer care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Service awareness of all organization's key IT services.
  • Understanding of support tools, techniques, and technology used to provide IT services.
  • Typing skills for quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.

This is a challenging and rewarding role that requires a strong technical foundation, excellent communication skills, and a commitment to delivering exceptional customer service. If you have a passion for technology and a desire to make a difference, we encourage you to apply.

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