Remote Technical Support Specialist

2 days ago

Lahore, Punjab, Pakistan beBeeTechnical Full time

Job Title: Technical Support Specialist

About the Role

We are seeking a highly skilled and motivated technical support specialist to join our team. This role involves delivering exceptional remote support to a diverse range of users, ensuring seamless operations and unrivaled service quality.

The successful candidate will be responsible for troubleshooting complex technical issues, managing IT projects, and creating technical documentation. Strong analytical and problem-solving skills are essential in this role.

Key Responsibilities
  • Troubleshoot and resolve technical issues using various software tools and technologies.
  • Provide top-notch remote support to internal staff and clients across the United States.
  • Manage and execute IT projects from inception to completion.
  • Create and maintain technical documentation and user guides.
Required Skills and Qualifications
  • Technical Skills:
    • Operating Systems: Proficiency in Windows, macOS, and Linux operating systems.
    • Networking: Working knowledge of TCP/IP, DNS, DHCP, VPN, firewalls, routers, and switches.
    • Server Management: Experience with server administration, including Microsoft Exchange, Active Directory, and virtualization technologies (e.g., VMware, Hyper-V).
    • Cloud Services: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
    • Scripting: Proficiency in scripting languages like PowerShell, Bash, or Python.
    • Security: Knowledge of cybersecurity principles, practices, and tools (e.g., antivirus software, firewalls, encryption).
    • Backup and Recovery: Experience with data backup, recovery solutions, and disaster recovery planning.
    • Hardware: Knowledge of computer hardware, troubleshooting, and maintenance.
  • Experience:
    • Typically 3-5 years of experience in a similar role.
    • Experience providing Tier 2 support, including diagnosing and resolving complex technical issues.
    • Ability to manage and execute IT projects from inception to completion.
    • Experience in creating and maintaining technical documentation and user guides.
  • Certifications (Preferred):
    • CompTIA: CompTIA Network+, Security+, or A+.
    • Microsoft: Microsoft Certified Solutions Expert (MCSE) or Microsoft 365 Certified.
    • Cisco: Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP).
    • ITIL: ITIL Foundation certification or higher.
    Education

Degree: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

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