Remote IT Support Professional

4 days ago

Lahore, Punjab, Pakistan beBeeSupport Full time

Job Overview:

We're seeking a skilled and resourceful IT Support Specialist to provide remote technical assistance for approximately 400 retail stores across the United States, including telecommunications and internet provider outlets. This role involves troubleshooting hardware and software issues, resolving user queries, and ensuring consistent operational uptime for store systems.

Key Responsibilities:
  • Technical Support: Deliver first-level technical support remotely for hardware (desktops, POS systems, routers, printers, etc.) and software (OS, store-specific apps, basic networking issues).
  • Ticket Management: Respond to service requests, incidents, and questions via ticketing system, phone, or email, ensuring timely resolution.
  • Device Setup and Troubleshooting: Assist with the setup, configuration, and troubleshooting of end-user devices and peripherals.
  • Escalation: Escalate complex issues to Level 2/3 teams when necessary, providing detailed documentation.
  • System Monitoring: Monitor system alerts and conduct basic diagnostic routines.
  • Knowledge Management: Maintain accurate records of support activities and solutions in a knowledge base.
  • Customer Service: Provide professional and customer-friendly service to store personnel across varied time zones.

Requirements

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred.
  • 1–2 years of experience in a similar IT support or helpdesk environment.
  • Strong knowledge of Windows OS, remote desktop tools, and networking fundamentals.
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar).
  • Excellent communication skills in English, both verbal and written.
  • Ability to work independently and manage multiple support requests simultaneously.

  • Remote IT Support Specialist

    6 days ago

    Lahore, Punjab, Pakistan beBeeITSupport Full time

    Technical Support ProfessionalAbout the RoleThis is a full-time remote opportunity for an IT Support Engineer. The role involves providing technical support, troubleshooting, system administration, and help desk support on a day-to-day basis.The ideal candidate will possess excellent communication and customer service skills, be able to work independently...

  • Customer Support Executive

    3 weeks ago

    Lahore, Punjab, Pakistan Be More Remote Full time

    3 days ago Be among the first 25 applicantsDirect message the job poster from Be More RemoteDirector @ Be More Remote | R2R | R2SA | I provide top notch trained VAs to businesses | Specialised social media, SEO, Website Development, Admin…Job Title: Customer Sales & Service Representative (Office-Based)Job Type: Full-Time (Office-Based)Work Schedule: 6...

  • Customer Support Executive

    4 weeks ago

    Lahore, Punjab, Pakistan Be More Remote Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Be More RemoteDirector @ Be More Remote | R2R | R2SA | I provide top notch trained VAs to businesses | Specialised social media, SEO, Website Development, Admin…Job Title: Customer Sales & Service Representative...

  • IT Support Professional

    19 hours ago

    Lahore, Punjab, Pakistan beBeeProblemSolving Full time

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide exceptional technical assistance to our clients. As a Technical Support Specialist, you will be responsible for delivering prompt and effective solutions to technical problems, ensuring complete client satisfaction.In this role, you will work closely with clients to...

  • Customer Support Representative

    4 weeks ago

    Lahore, Punjab, Pakistan Live Support Limited Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Live Support LimitedFounder & CEO of Live Support | Providing 24/7/365 Customer Support |Transforming Businesses Globally We're Hiring: Customer Support Representative (Crypto Mining Focus)Location: Main Boulevard, GulbergShift: 2 PM – 10 PM (Rotational)We are...

  • Remote Sales

    4 weeks ago

    Lahore, Punjab, Pakistan The Boxology Full time

    Remote Sales & Business Development (Lahore-Based Only – Experienced – Fixed Timing)Remote Sales & Business Development (Lahore-Based Only – Experienced – Fixed Timing)Get AI-powered advice on this job and more exclusive features.Direct message the job poster from The BoxologyHelping Global Brands Grow Through Strategic Sales, Smart Packaging &...

  • IT Support Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan Cure IT Solutions ltd Full time

    Get AI-powered advice on this job and more exclusive features.Company DescriptionCure IT Solutions is an innovative IT consulting company that offers expert staffing solutions, 24/7, UI/UX design, DevOps strategies, remote IT support, digital marketing, web & app development, artificial intelligence solutions, and comprehensive networking services. The...

  • Client Acquisition Telemarketing Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Winnors Remote Staff Full time

    Job Title: Client Acquisition Telemarketing SpecialistLocation: On-Site (Full Time)About UsElevate your career to new heights If you excel in telemarketing and want to work with international clients while pursuing professional growth, Winnors Remote Staff is the place for you. As a remote-first company, we provide the flexibility to work from anywhere while...

  • Remote Lead Generation Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan Insurance Point Full time

    Job DescriptionWe are seeking highly motivated and talented professionals to join our team as Remote Lead Generation Specialists. In this role, you will be responsible for generating qualified leads and building a strong pipeline for our company's products/services. This is a remote position, allowing you to work from the comfort of your own home or any...

  • Customer Service Representative

    4 weeks ago

    Lahore, Punjab, Pakistan Be More Remote Full time

    1 week ago Be among the first 25 applicantsJob Title: Customer Sales & Service Representative (Office-Based)Job Type: Full-Time (Office-Based)Work Schedule: Monday to Friday | 1:00 PM – 10:00 PM (PKT)Salary: Up to PKR 70,000 (Based on spoken English proficiency)Key Responsibilities:Undergo training in property management and property sourcing.Ensure...