Highly Motivated Customer Service Professional

1 week ago

North Nazimabad Town, Pakistan beBeeCustomerService Full time

We are seeking an individual with excellent customer service skills to join our team. As a customer service representative, you will be responsible for providing top-notch service to our customers. Your enthusiasm, motivation, and strong communication skills will enable you to build strong relationships with our customers and provide them with exceptional support.

This is a dynamic role that requires a high level of organization, attention to detail, and problem-solving skills. You will work closely with our underwriting staff to resolve coverage questions and answer inquiries from agents, agent assistants, customers, and third parties in a timely and professional manner.

Responsibilities:
  • Process policy transactions by reviewing insurance products, new business, changes, and renewals based on established guidelines.
  • Accurately complete service requests, including entering information into computer systems in a timely manner.
  • Work with the underwriting staff to resolve coverage questions.
  • Answer inquiries from agents, agent assistants, customers, and third parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner.
  • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures.
  • Contribute to team effort by accomplishing related tasks as needed.
Qualifications:
  • Two years of office experience, preferably in property and casualty insurance.
  • Proficient PC skills, including accurate and speedy keyboarding.
  • Effective written and verbal communication skills, including excellent telephone skills.
  • Ability to keep information confidential.
  • A team player with proven customer service experience.
  • Problem-solving skills.
  • Participation in industry-related programs, such as IIA, is preferred.
  • Bilingual abilities, such as Spanish or Hmong, are a plus.
Benefits:
  • $48,000 - $50,000 per year based on experience and paid on an hourly basis.
About Us:

We are a leading property and casualty insurance company based in Wisconsin, known for our financial strength and longevity in the industry. We offer a welcoming work environment, competitive compensation package, and opportunities for growth and development.

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