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Help Desk Professional
2 weeks ago
We are seeking a detail-oriented and technically skilled Technical Support Specialist to deliver excellent user experience for customers.
Key Responsibilities:- Respond to customer inquiries in a timely and professional manner.
- Troubleshoot software problems and provide clear, step-by-step solutions to end-users.
- Document technical issues, resolutions, and customer interactions for future reference.
- Assist in onboarding new clients by providing training and support materials.
- Test software updates and provide feedback before release.
- Bachelor's degree in Information Technology or a related field.
- 1-3 years of experience in a technical support or helpdesk role.
- Excellent communication and problem-solving skills.
- Familiarity with Windows and web-based applications.
- Ability to grasp new software tools and platforms quickly.
- Basic understanding of databases, networking, and Windows installation and troubleshooting.