Training and Coaching Specialist

5 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
Training and Coaching Specialist

We are looking for a skilled Training and Coaching Specialist to provide training and coaching for newly hired Customer Service Representatives.

The ideal candidate will identify gaps in training and deliver solutions to ensure that representatives have a complete understanding of their roles and the program.

Key Responsibilities:
  • Deliver effective customer service training
  • Identify and address knowledge gaps in representatives
  • Develop and implement training solutions
Requirements:
  1. Experience in customer service training
  2. Knowledge of existing and emerging training methods/tools
  3. Coaching and mentoring experience

This role requires strong verbal and written communication skills, as well as strong presentation and analytical skills.

Benefits:

This is an exciting opportunity to develop employees through positive motivation and training, with a focus on delivering excellent customer service results.


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