
Comprehensive Training Professional
2 days ago
Training Specialist Career Overview:
- A key member of our team is required to provide comprehensive training and coaching for new customer service representatives.
We are looking for an experienced professional who can identify gaps in training and deliver tailored solutions to ensure our customer service representatives have a complete understanding of their roles.
Key responsibilities include developing training programs, delivering training sessions, and providing ongoing coaching and mentoring to employees.
This role requires strong verbal and written communication skills, as well as the ability to develop and deliver effective training content.
Required Skills and Qualifications- Proven experience in customer service training
- Knowledge of existing and emerging training methods/tools
- Understanding of call center systems and performance statistics
- Coaching and mentoring experience
- Strong analytical and problem-solving skills
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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