
Technical Support Specialist
7 days ago
About the Job
We are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity for a motivated and experienced professional to provide exceptional technical support and training to our clients.
Job Description
- Provide timely and effective technical assistance to customers via phone, email, or chat.
- Resolve software-related issues, system configuration problems, and conduct end-user training sessions to ensure optimal product usage.
- Document all customer interactions, inquiries, and solutions in our CRM tracking system.
- Collaborate with other team members to escalate complex technical issues when necessary.
- Stay up-to-date with the latest software updates and enhancements to provide accurate information.
Required Skills and Qualifications
- Bachelor's degree in a related field.
- At least 3 years of hands-on experience in the same industry.
- Strong technical aptitude and familiarity with software applications, e.g. SaaS.
- Prior experience in inbound technician support.
- Excellent communication skills, both written and verbal.
- Patience and empathy when dealing with customers, particularly in stressful situations.
- Ability to explain complex technical concepts in simple terms.
Benefits
- Paid Time Off.
- Performance-based bonuses.
- Health Insurance.
Other Details
This is a remote work opportunity with a flexible schedule. We offer a competitive salary and excellent benefits package.
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