Technical Support Specialist

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

About the Job

We are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity for a motivated and experienced professional to provide exceptional technical support and training to our clients.

Job Description

  • Provide timely and effective technical assistance to customers via phone, email, or chat.
  • Resolve software-related issues, system configuration problems, and conduct end-user training sessions to ensure optimal product usage.
  • Document all customer interactions, inquiries, and solutions in our CRM tracking system.
  • Collaborate with other team members to escalate complex technical issues when necessary.
  • Stay up-to-date with the latest software updates and enhancements to provide accurate information.

Required Skills and Qualifications

  • Bachelor's degree in a related field.
  • At least 3 years of hands-on experience in the same industry.
  • Strong technical aptitude and familiarity with software applications, e.g. SaaS.
  • Prior experience in inbound technician support.
  • Excellent communication skills, both written and verbal.
  • Patience and empathy when dealing with customers, particularly in stressful situations.
  • Ability to explain complex technical concepts in simple terms.

Benefits

  • Paid Time Off.
  • Performance-based bonuses.
  • Health Insurance.

Other Details

This is a remote work opportunity with a flexible schedule. We offer a competitive salary and excellent benefits package.



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