
Social Media Support Specialist
1 day ago
Serving as a liaison between our company and customers, you will play a vital role in building strong relationships and providing exceptional support. Your primary responsibility will be to address customer inquiries and concerns in a timely and professional manner.
This is a dynamic role that requires a unique blend of technical skills and interpersonal abilities. As a Customer Service Representative, you will work closely with various departments to resolve issues and escalate complex problems when necessary.
Key responsibilities include:
- Responding to customer inquiries via phone, email, and social media
- Providing product information and resolving customer complaints
- Collaborating with cross-functional teams to identify opportunities for improvement
Requirements:
- 1+ years' experience in customer service or a related field
- Excellent communication and problem-solving skills
- Aptitude for learning new systems and technologies
Education/Training/Certifications/Licenses:
- Bachelor's Degree in English, marketing, business, journalism, communications or similar concentration
Job Specification
To succeed in this role, you must have a strong ability to multitask and prioritize competing demands. Additionally, you should be comfortable working in a fast-paced environment and adaptable to changing circumstances.
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