Technical Support Specialist

7 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Motive is seeking a highly skilled IT Support Engineer to join their dynamic team. The successful candidate will be responsible for championing end-user satisfaction through adept IT support, monitoring and maintaining the company's computer systems, and elevating technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.

Key Responsibilities:
  • Perform OS installations and configurations for MacOS, Windows, and Linux systems
  • Facilitate seamless onboarding and offboarding processes for employees
  • Conduct new hire orientation sessions related to IT support
  • Manage and maintain local inventory of IT assets
  • Coordinate with internal and external stakeholders to resolve technical issues promptly
  • Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards
  • Generate accurate and timely reports on IT support metrics
  • Address onsite user issues within the office environment
  • Provide remote support to end users via tickets, emails, and Slack channels
Requirements:
  • Bachelor of engineering in computer science or equivalent
  • Minimum 1-3 years IT support experience
  • Strong knowledge of Windows, MacOS and Linux troubleshooting
  • Solid IT infrastructure knowledge and experience
  • Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP
  • Customer handling experience and technical troubleshooting expertise
  • Proficient in verbal and spoken English
  • Flexibility and willingness to work varying hours and shifts
  • CCNA & CCNP, MCITP, Office 365 Certifications (preferred)
  • Call Center IT Support experience (preferred)

This is an exciting opportunity to join a forward-thinking organization that values diversity and inclusion. We are committed to creating a workplace where everyone feels welcome and empowered to succeed.

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