Customer Experience Specialist

3 days ago

Siālkot, Punjab, Pakistan beBeeCustomerService Full time 500,000 - 1,000,000
Job DescriptionWe are seeking a Customer Service Representative to support our mission. Our company is a leading logistics and supply chain organization that aims to revolutionize last-mile delivery and enhance customer experiences.

We are looking for someone with excellent communication skills in English, strong problem-solving abilities, and a customer-focused approach. The ideal candidate will be proficient in customer service software and Microsoft Office Suite, able to multitask and manage time effectively in a fast-paced environment.

The responsibilities of this role include handling customer inquiries and resolving issues via phone, email, and chat in a timely manner. Providing accurate product information and order updates to customers is also a key responsibility. In addition, the successful candidate will collaborate with logistics and operations teams to ensure smooth delivery processes and maintain detailed records of customer interactions and feedback.
Requirements:
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and customer-focused approach.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Previous experience in the logistics or supply chain industry is preferred.

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