Business Development Representative

6 days ago

Lahore, Punjab, Pakistan beBeeCustomer Advocate Full time $50,000 - $73,000

At Glow, our mission is to provide peace of mind to small business owners.

We are building a digital insurance platform that offers the right coverage for all their insurance needs at the lowest cost.

Our team consists of energetic, dynamic, and growth-minded individuals who share our vision and values.

About This Role

In this position, you'll be the primary point of contact for our valued business clients. You will ensure their workers' compensation needs are met with accuracy, efficiency, and empathy.

Success in this role is measured by being extremely process-oriented, methodical, organized, and comfortable working with customers.


Key Responsibilities:
  • Listen carefully, offer clear guidance, and resolve customer needs around workers' compensation policies with care and expertise.
  • Manage and update customer information in our system to ensure seamless support and service delivery.
  • Take ownership of customer concerns and work to find thoughtful, timely solutions that build trust and confidence.
  • Document customer interactions carefully to maintain a high standard of service and ensure continuity across teams.
  • Collaborate closely with account managers and operations teammates to deliver a unified, outstanding customer experience.
  • Stay informed on the latest in workers' compensation regulations, so you're always ready to offer accurate, helpful information.
Requirements

To succeed in this role, you must have:

  • Native-like English fluency.
  • Able to work 9am–6pm U.S. Time (equivalent to 8pm–5am Pakistan time).
  • Based in Lahore and able to work onsite.
  • At least 1 year of customer success experience. 2+ years of US insurance preferred but not required.
You'll Be a Great Fit If...

You possess excellent communication skills, with the ability to make complex information easy to understand.

You listen deeply and bring genuine care to every customer interaction.

You stay calm and organized even when managing multiple priorities in a fast-moving environment.

You thrive on solving problems and digging into details to get it right the first time.

You bring a proactive, can-do attitude to challenges and new systems.

You value professionalism and positivity, knowing it sets the tone for every customer relationship.

Your Skills and Abilities

You'll use the following skills daily:

  • Customer Mastery – Deliver solutions with confidence, clarity, and care.
  • Problem Solving – Tackle complex questions head-on, think critically, and deliver resolutions that build loyalty and trust.
  • Process Ownership – Manage your workflow with precision – every ticket, update, and follow-up reflects your commitment to excellence.
  • Professional Communication – Build credibility fast through sharp, empathetic conversations that leave a lasting positive impression.
  • Team Collaboration – Work side-by-side with Account Managers and Operations to deliver a seamless, best-in-class customer journey.
Why Join Us?

This is an exciting time to join us as we scale our operations in Pakistan. As one of the first members of our retention team in the region, you will have a unique opportunity to contribute to the foundation of our growth strategy.

Join a fast-growing startup where innovation and ambition drive our success.

Build skills that launch careers in customer success and tech.

Enjoy a consistent schedule and strong support.

Experience real growth and opportunities for advancement.

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