
Client Support Setup Specialist
5 days ago
**Job Summary:**
We are seeking a highly skilled Client Support Setup Specialist to join our team. This role is ideal for individuals with experience in Customer Service, IT, or Computer Science.
- The ideal candidate will have 3+ years of experience in Customer Service and possess strong research and analytical skills.
Key Responsibilities:
- Configure and optimize customer service platforms to meet client needs.
- Enhance implementation processes to deliver exceptional client service.
- Create and maintain detailed setup tutorials and SOPs.
- Audit and optimize platforms for peak performance.
- Provide support to Onboarding Specialists with platform-related queries.
- Report on progress and analytics to keep the team informed.
Requirements:
- Proficient in Excel or Google Sheets.
- Familiarity with eCommerce tools like Gorgias, Shopify, Zendesk, etc.
- Detail-oriented and self-starter with high energy and motivational skills.
Benefits:
- $5 USD/hour.
- Paid time off.
- Comprehensive health insurance and dental benefits.
- Recognition and rewards for your hard work.
- Permanent full-time remote setup.
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