Senior Call Center Operations Manager

6 hours ago


GulshaneIqbal Town, Pakistan beBeeLeadership Full time 405,000 - 540,000
Job Role

Lead a team of call center representatives and ensure smooth operations. Manage and monitor call queues, handle escalated customer issues, and provide timely resolution.

Key Responsibilities
  • Coach and mentor team members to improve performance and achieve targets.
  • Conduct regular performance evaluations, provide feedback, and implement corrective actions.
Requirements
  • Minimum Graduation
  • 2+ years of experience in a call center environment with a supervisory or managerial role.
  • Strong leadership, communication, and problem-solving skills.
Benefits
  • Competitive salary
  • Training and development opportunities
  • Positive work environment

This is a full-time position that requires flexibility to work various shifts as required. The ideal candidate will have a proven track record of meeting or exceeding performance targets and a customer-centric mindset.



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