
Senior Call Center Operations Manager
6 hours ago
Lead a team of call center representatives and ensure smooth operations. Manage and monitor call queues, handle escalated customer issues, and provide timely resolution.
Key Responsibilities- Coach and mentor team members to improve performance and achieve targets.
- Conduct regular performance evaluations, provide feedback, and implement corrective actions.
- Minimum Graduation
- 2+ years of experience in a call center environment with a supervisory or managerial role.
- Strong leadership, communication, and problem-solving skills.
- Competitive salary
- Training and development opportunities
- Positive work environment
This is a full-time position that requires flexibility to work various shifts as required. The ideal candidate will have a proven track record of meeting or exceeding performance targets and a customer-centric mindset.
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Team Lead-Call Center
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Call Center Assistants- Part
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Call Center Manager
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Call Center Agent Cold Calling
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Call Center Agents
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