Technical Support Engineer

2 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
Help Desk Specialist

We are looking for a skilled Help Desk Specialist to provide top-notch technical support to our users. As a key member of our team, you will be responsible for resolving technical issues promptly and efficiently.

Key Responsibilities:
  1. Respond to and resolve user queries and technical issues via phone, email, or chat.
  2. Provide expert advice on hardware, software, and network-related issues, ensuring users have access to necessary resources.
  3. Collaborate with internal teams to identify and troubleshoot root causes of technical issues.
  4. Document and track technical incidents, maintaining accurate records for future reference.
  5. Stay up-to-date with emerging technologies and best practices, ensuring our team's knowledge remains current and relevant.
  6. Analyze and resolve complex technical issues, involving multiple stakeholders and systems.
  7. Develop and implement training programs for end-users, promoting self-sufficiency and reducing technical queries.
  8. Maintain a proactive approach to IT service delivery, identifying areas for improvement and implementing changes.
  9. Ensure compliance with IT policies and procedures, adhering to organizational standards.
  10. Participate in on-call rotations, providing after-hours support and emergency response.

Requirements:
  • 5-10 years of experience in a help desk environment, with a focus on customer satisfaction.
  • Expert-level proficiency in hardware, software, and networking fundamentals.
  • Strong analytical and problem-solving skills, with the ability to diagnose complex technical issues.
  • Effective communication and interpersonal skills, with the ability to work with diverse stakeholders.
  • Proven ability to prioritize tasks and manage multiple projects simultaneously.

Benefits:
  • Health Insurance
  • Leaves
  • Medical
  • Provident Fund
  • Transport

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