Experience Champion Lead

5 days ago


Karachi, Sindh, Pakistan Delivery Hero SE Full time
Key Responsibilities
  • Develop and implement best-in-class service functions to address customer pain points across pre-live, live, and post-delivery stages.

  • Collaborate with commercial, vendor operations, and marketing teams to continuously improve customer satisfaction and maximize Net Promoter Score (NPS).

  • Work with the Shared Service Centre to implement regional and global best practices for customer experience management.

  • Monitor and identify potential system forces that impact NPS, actively working to leverage positive factors and mitigate negative ones.

You will champion after-order NPS and restaurant ratings, driving continuous optimization efforts.



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