
Sales and Customer Service Representative
19 hours ago
We are seeking a highly skilled Tele sales Representative to join our team. As a tele sales representative, you will be responsible for closing sales deals over the phone and maintaining good customer relationships.
An effective tele sales representative must possess excellent communication skills, superior people skills, and be comfortable presenting products or services over the phone as well as handling complaints and doubts.
Key Responsibilities:- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Direct prospects to the field sales team when needed.
- Enter and update customer information in the database.
- Take and process orders accurately.
- Handle grievances to preserve the company's reputation.
- Go the extra mile to meet sales quotas and facilitate future sales.
- Keep records of calls and sales and note useful information.
- Proven experience as a tele sales representative or in other sales/customer service roles.
- Proven track record of successfully meeting sales quotas, preferably over the phone.
- Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- Excellent knowledge of English.
- Excellent communication and interpersonal skills.
- Calm and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
- High school diploma; BSc/BA is a plus.
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