
Financial Services Lead
2 days ago
HSBC, a global leader in banking and financial services, is seeking an experienced Market Operations Manager to join our Employee Vetting (Digital Business Services) department in India. This role presents a unique opportunity to drive operational excellence and risk management, leveraging expertise in Regulatory and Compliance Ops Screening & Vetting.
The ideal candidate will lead the India GSC Vetting Operations team, overseeing a team of HSBC Vetting investigators and vendors supporting the India team. Effective collaboration with Center Directors, Exco Members, Lines of Business is crucial for delivering successful outcomes, while maintaining high staff engagement.
Responsibilities:
- Lead the India GSC Vetting Operations team, overseeing a team of HSBC Vetting investigators and vendors supporting the India team. Effective collaboration with Center Directors, Exco Members, Lines of Business is crucial for delivering successful outcomes, while maintaining high staff engagement.
- Represent Regulatory and Compliance Ops Screening & Vetting at senior meetings such as Committee, ExCo, ManCo, Skilled Person visits, IMR, Audit meetings, and External Bodies.
- Develop strong working relationships between Operations Management, Regional Senior Managers, and other process owners.
- Collaborate with HR, regional teams, and Group Regulatory and Compliance Ops Vetting to identify areas of service improvement.
- Guarantee seamless communication between vetting teams and HR 'customers' to ensure a smooth vetting process.
- Develop a robust network across multiple groups and locations, promoting open and transparent relationships.
- Drive operational teams towards excellence through effective communication and skill development.
- Enhance processes handled by vendors and HSBC, fostering a proactive, cost-conscious, and innovative work culture.
- Maintain and develop a team of highly productive and efficient executives and operation staff through effective performance management, regular coaching, counseling, and motivation.
- Anticipate stakeholders' needs and staff wellbeing.
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