Service Delivery Lead

4 days ago


Hyderabad City Taluka, Pakistan Dupont Full time

Company Overview

DuPont empowers the world with essential innovations to thrive. Our purpose is to provide clean water, produce materials for everyday technology devices, and drive sustainability.

Job Summary: The Service Delivery Leader oversees accounts payable services from our Shared Services Center. This role ensures efficient invoice processing, effective process management across global locations, and strategic planning to meet organizational goals.

Key Responsibilities

  • Leadership & Management:
    • Lead the Accounts Payable team, providing guidance, support, and development opportunities.
    • Act as the primary point of contact for internal and external stakeholders regarding accounts payable services.
  • Strategic Planning & Execution:
    • Develop a strategic roadmap for the Accounts Payable function aligning with our organization's objectives.
    • Implement strategies for operational efficiencies, cost reductions, and service enhancements within accounts payable.
  • Process & Performance Management:
    • Ensure accurate and timely vendor invoice, employee expense claim, and AP transaction processing.
    • Track and report on key performance indicators (KPIs) to ensure the team meets performance standards.
  • Compliance and Controls:
    • Ensure compliance with internal controls, corporate policies, and local regulations related to accounts payable.
    • Manage risk associated with accounts payable processes, including fraud prevention and audit processes.
  • Stakeholder Engagement:
    • Collaborate with cross-functional teams, including procurement, finance, and legal, to optimize accounts payable functions.
    • Build relationships with vendors and service providers.
  • Process Excellence & Improvement:
    • Identify and implement process improvements to enhance efficiency and effectiveness.
    • Conduct analysis and benchmarking to identify opportunities for enhancing accounts payable processes and technology utilization.
  • Audit Support:
    • Provide support during financial audits, ensuring all transactions are recorded in accordance with GAAP.
  • Talent Development:
    • Foster a culture of continuous learning and professional development within the team.
    • Identify training needs and develop training programs for the AP team.

Requirements

  • Education: Bachelor's degree in Accounting and Finance; Master's degree or professional qualification (CMA, CPA, etc.) is desirable.
  • Experience: Minimum of 20 years' experience in accounts payable or a related financial role, with at least 7-8 years in a leadership position.
  • Skills: Strong leadership and management skills, excellent communication and interpersonal skills, proficiency in accounting software, and a solid understanding of GAAP and SOX requirements.

Desired Attributes

  • Attention to Detail: Strong attention to detail and accuracy.
  • Strategic Thinker: Ability to develop and implement effective strategies aligning with broader organizational objectives.
  • Problem-Solver: Ability to identify issues and implement effective solutions.
  • Team Player: Collaborative approach to working with cross-functional teams.
  • Adaptable: Ability to adapt to changing business needs and priorities.

DuPont is an equal opportunity employer, committed to diversity and inclusion. Qualified applicants will be considered without regard to protected characteristics.



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