Customer Experience Executive

1 week ago


GulshaneIqbal Town, Pakistan beBee Careers Full time

We are seeking passionate professionals with expertise in International E-Commerce to deliver exceptional customer experiences.

Job Responsibilities
  • Prominently manage complex customer situations in a timely and professional manner.
  • Deliver outstanding customer satisfaction as measured by key performance indicators and organizational values.
  • Maintain a high level of courtesy and interest in communication with each customer.
  • Diligently assess customer needs to ensure complete satisfaction.
  • Provide accurate, reliable, and comprehensive information using appropriate methods.
  • Respond professionally to calls and offer effective solutions to customers.
Key Job Requirements
  • A minimum qualification: Intermediate or Bachelor's degree.
  • Proficiency in reading, writing, and speaking English with a good accent.
  • In-depth knowledge of the internet, search engines, and e-commerce platforms.
  • Excellent writing and communication skills.
  • A strong customer-centric approach with the ability to adapt and respond to diverse customer types.
Compensation Package
  • A competitive market salary.
  • Bonuses.
  • Regular annual appraisals.
  • Health insurance benefits.
  • Transportation allowance.
  • Annual paid leaves.
  • Leave encashment.
Working Conditions
  • Monday – Saturday working days.
  • 6 pm to 3 am working hours (Saturday 6 pm to 11 pm).
Employment Details
  • Full-time employment.
Professional Level
  • Mid-Senior level position.
Work Type
  • Full-time.
Industry Category
  • Information Services.


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