Technical Support Specialist for Network Systems

4 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member, you will be responsible for providing top-notch technical support for our network systems.

Key Responsibilities:
  • Administer, install, operate, and maintain AFCENT network and day-to-day technical operation of the Network Control Center (NCC)
  • Work with AFCENT NOSC to integrate deployed location's local network into the AFCENT Enterprise Network and support projects deployed by the NOSC
  • Engineer, install, and maintain network equipment to support new and emerging requirements
  • Respond to and work with Client System Technicians (CSTs) and other base agencies to troubleshoot and resolve local area network and personal computer issues
  • Provide responsive services, real-time network level configuration control, network restoration, quality control and performance standards, status reporting, Master Station Log (MSL), and other actions as per SPIN-C
  • Ensure network rights and privileges are commensurate with roles and responsibilities; do not delegate network rights and privileges without the approval of the NOSC or local communications squadron commander

Tier 1 Support: Provide administrative and technical support to resolve concerns with client/server devices, including installation, configuration, and operation.

  • Provide OM&S of hardware and software
  • Provide client and server support services as per SPIN-C, AFI 17-100, AFMAN 17-1301, AFGM2018-17-02 policies, procedures, certification, and acceptance processes, and TO-site specific local policies and procedures
  • Assist and provide continuity to the communications squadron's automated data processing equipment (ADPE) custodian and equipment custodian (EC) officer
  • When requested, assist the unit EC with computer hardware and software inventories
Requirements
  • IAT-II Certification
  • A+
  • MCSA-Windows 10 or newer
Preferred Qualifications
  • MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified: Azure Administrator Associate
    • 6 years' experience in design, maintenance, and operation of small to medium networks; administrating corporate or business user accounts managing mail servers, printer servers, and web servers; systems management, monitoring, and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance, and sustainment
    • Experience in analyzing and troubleshooting military networks to include Microsoft Enterprise Server 2008/2012 or later version; Microsoft Windows Operating Systems; Microsoft Exchange and other mail applications (local and remote); Microsoft Active Directory or Network server backup; DHCP, DNS, WINS, and domain controllers
    • 1-2 years' practical experience in installation, repair, and troubleshooting and maintenance of communications systems or equipment; installing/deleting client level software; diagnostic and troubleshooting of basic computer workstation; implementing/installing software patches, security fixes, and service release of workstation
    About Us

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.

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