Operational Excellence Specialist

7 days ago

Islamabad, Islamabad, Pakistan beBeeOrder Full time $60,000 - $80,000

Job Summary:

The Order Management Specialist will play a crucial role in the System Audit process, ensuring smooth processing of commissions and overseeing the quote to cash process. This role requires in-depth knowledge of accounts and audit/system processes as well as an understanding of order & deal processing.

Key Responsibilities:

  • Assist Sales and Fulfillment teams through the quote to cash process
  • Analyze billing accounts using Salesforce and Zuora to solve billing and payment issues
  • Ensure compliance to all business policies and administer all open sales orders and ensure appropriate order flow
  • Manage all communication with all sales and process all customer orders and shipment of products and ensure optimal practices for all processes
  • Identify system issues in process and be the first line of defense in managing it and reporting for its accurate resolutions to stakeholders via JIRA
  • Verify all order lines and prepare order reports on an everyday basis and manage all shipment and respond to all inquiries for all status orders and resolve all customer issues and prepare efficient schedules for projects
  • Manage and create accurate commission bookings and payouts as per compliance of company at each deal level
  • Evaluate all weekly metrics and analyze all continuous improvement in revenue and prepare reports for all requests
  • Monitor and process all returns according to financial requirements and ensure compliance to all auditing reporting requirements
  • Review submitted contract and order forms for completeness, accuracy, and conformance to Sales Order Acceptance policy
  • Process contracts and orders and ensure all documentation is in compliance with revenue and business policy
  • Complete compensation transaction to ensure accurate timely commission payments
  • Create and Modify quotes as required
  • Works with Sales and Collections to assist resolution to customer billing investigations and disputes
  • Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or work-around based on that analysis
  • Responsible for monthly audits of all Compliance
  • Contributes ideas and innovations to improve upon existing systems, work processes and procedures
  • Participate in projects involving technical and financial concepts providing recommendations
  • Establish strong relationships with Sales, Customer Support, Collections, Compensation, Legal, and other internal resources as appropriate

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