Customer Experience Strategist

3 days ago

Karachi, Sindh, Pakistan beBeeCustomerExperience Full time 1,000,000 - 1,500,000
Customer Experience Visionary

We are seeking a Customer Experience Visionary to join our team in Karachi. This role is ideal for someone dedicated to providing exceptional customer experiences and eager to contribute to the consumer wireless space.

  • Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey
  • Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions
  • Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction
  • Analyze customer feedback and data to identify pain points and opportunities for improvement
  • Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values
Key Responsibilities:
  1. Seamless Customer Experience: Ensure a cohesive and unified customer journey
  2. Comprehensive CX Strategy: Define, shape, and implement a strategy that encompasses all customer interactions
  3. Cross-Functional Collaboration: Work with teams to optimize processes, products, and technology for enhanced customer satisfaction
  4. Data Analysis: Analyze customer feedback and data to identify pain points and opportunities for improvement
  5. Human-Centered Approach: Monitor and assess customer interactions to ensure adherence to brand values
Requirements:
  • Bachelor's degree in a relevant field
  • Strong communication skills, both written and verbal
  • Demonstrated empathy and customer-centric mindset
  • Ability to work effectively within a team and across departments
  • Flexibility to work in evening/night shifts, following EST time majorly
  • Proactive attitude with a strong willingness to learn and adapt

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