Customer Experience Champion

3 days ago

Karachi, Sindh, Pakistan beBeeCustomerSuccess Full time 1,200,000 - 1,500,000

Customer Success Manager

Job Description:

The role of a Customer Success Manager is to provide exceptional customer support and build strong relationships with customers from the US/UK Region.

They will analyze customer data to enhance customer experience, leading to sustainable business growth.

Providing accurate, valid, and complete information by using the right methods and answering calls professionally and providing solutions to the customer.

Initiate different strategic processes to handle customers on various e-commerce platforms such as eBay, Amazon, Walmart & others.

Manage the entire Customer Support Team, suggest ways, and provide timely feedback to the team for enhancing customer experience.

Solving complexities related to a customer case and providing the best possible solutions.

Suggest improvements for retaining customers and suggest new ideas for acquiring more customers leading to revenue growth.

Creating a positive work environment and motivating the team to achieve the desired objectives by identifying gaps and suggesting ways of improvement.

Requirements:
  1. Minimum 1 year of experience in Customer Support Management.
  2. Experience in E-Commerce Sales and Strategy planning is a MUST.
  3. Knowledge about major e-commerce models like dropship and retail arbitrage along with Amazon FBA, FBM, and PL.
  4. A self-starter who seeks challenges with exceptional communication and interpersonal skills.

Working Days: Monday – Saturday

Job Timings: 6 pm – 3 am

Saturday: 6 pm - 11 pm

Benefits:

Professional and Learning Work Environment:

Job Specification
  1. Empathy: The ability to understand another person's emotions and perspective.
  2. Problem solving: Being able to solve problems is key to customer service.

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