Customer Experience Leader

2 days ago

Karachi, Sindh, Pakistan beBeeCustomerExperience Full time 6,000,000 - 8,000,000

Job Title: Customer Experience Leader

Job Summary:

As a Customer Experience Leader, you will be responsible for developing and executing customer service strategies to drive business growth through enhanced customer satisfaction.

Key Responsibilities:

  • Develop and implement customer experience plans to meet business objectives
  • Build and maintain strong relationships with customers, internal stakeholders, and teams
  • Analyze customer feedback and implement improvements
  • Lead and manage a team of customer service representatives

Requirements:

  • Demonstrated experience in customer service management
  • Strong interpersonal and people management skills
  • Excellent communication and problem-solving abilities
  • Ability to work in a fast-paced environment and adapt to change

Benefits:

  • Opportunity to develop leadership skills in customer experience management
  • Chance to work in a dynamic and fast-paced environment
  • Collaborative and supportive team culture

Location: Karachi Division, Pakistan. The role will require frequent travel to different locations within the region.

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