Customer Experience Specialist

3 days ago

Lahore, Punjab, Pakistan beBeeCustomer Full time

As a customer-facing professional, you will play a vital role in shaping the customer experience for our products and services.

We are seeking an experienced and skilled individual to join our team as a Customer Experience Specialist

Your primary responsibility will be to engage with customers through various channels, including phone, email, and chat, ensuring timely and accurate responses and resolving any issues that may arise.

You will possess excellent communication and problem-solving skills, with the ability to maintain a high level of professionalism under pressure.

  • Key Responsibilities:
  • Deliver exceptional customer service through effective communication and issue resolution.
  • Provide accurate information about our products and services.
  • Collaborate with internal stakeholders to achieve business objectives.
  • Maintain accurate records and documentation.
  • Participate in training and development activities to enhance skills and knowledge.

Required Skills and Qualifications:

  • Fluency in Arabic and English languages (written and spoken).
  • Tertiary marketing or business qualification desirable.
  • At least 1 year of contact center experience.
  • Inbound and outbound customer service experience.
  • Experience in FMCG sales is preferred. Experience in Salesforce, HubSpot, and CRM preferred.
  • Ability to adjust to digital advancements.
  • Ability to manage script-led interactions.
  • Intermediate Excel skill.
  • Multitasking: Ability to handle multiple customer inquiries simultaneously through various channels.
  • Technical troubleshooting: Basic understanding of products or services to assist customers with technical issues.
  • Conflict resolution: Managing and resolving customer complaints in a calm and professional manner.

Benefits:

  • Market-leading annual performance bonus (subject to eligibility).
  • Diverse health plans and initiatives for work-life balance.
  • Flexible holiday plan with additional incentives.
  • Access to online learning platforms and personalized growth programs.
  • Continuous improvement within a transformative environment.

Why Join Us?

We are one of the few companies certified as a Global Top Employer by the Top Employers Institute, offering excellent employee conditions.

We prioritize collaboration, inclusion, and partnership, creating a culture where every individual can thrive regardless of their background.

We welcome professionals looking to restart their careers after an extended absence from the workforce and support them through The Global Returners program.

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