
Customer Experience Specialist-US
1 week ago
Are you looking for a challenging role that requires excellent communication skills and the ability to provide top-notch customer service?
We are seeking a Customer Service Specialist who can interact with customers in a professional and courteous manner, providing information and resolving issues in a timely and efficient way.
The ideal candidate will have a collaborative mindset, be able to communicate technical information in a simple manner, and possess excellent English written and verbal communication skills.
As a Customer Service Specialist, you will be responsible for building relationships with customers, tracking and resolving issues, and ensuring a positive customer experience. If you have a strong customer service focus and are able to work effectively in a team environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
- Collaborate and build relationships with customers to strengthen service competitiveness
- Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
- Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
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