Enterprise Software Deployment Specialist

The primary goal of this position is to oversee the deployment, maintenance, and optimization of our recreation management software suite. This includes installing software on client environments, executing seamless migrations to cloud hosting, and managing authentication systems.

Some key responsibilities include:

• Installing Fusion software on client servers and configuring for optimal performance.
• Ensuring compatibility with existing infrastructure during installation.
• Managing regular software updates, including security patches and feature enhancements.
• Troubleshooting installation and update issues to minimize client disruption.

Hosted Server Migrations (On-Premise to AWS Cloud)

This role involves assisting in migrating Fusion software from on-premise to AWS Cloud hosting, including server migrations, data transfers, and testing. You will also help guide clients through migration processes to minimize downtime.

• Assist in migrating Fusion software from on-premise to AWS Cloud hosting including server migrations, data transfers and testing.
• Help guide clients through migration processes to minimize downtime.
• Support clients with custom configurations or security settings needed in the cloud environment and provide recommendations for performance improvements.
• Assist with the configuration and management of clients' SSO (Single Sign-On) and authentication systems, primarily through Keycloak or other identity management tools for all products in the Fusion product suite.
• Ensure secure and seamless user authentication across client systems.
• Troubleshoot authentication issues and maintain compliance with security policies.
• Configure and manage MFA or advanced authentication mechanisms as required.

In-Depth Troubleshooting & Diagnosis

As a technical expert, you will diagnose and resolve complex technical issues related to the Fusion software, server environments, and integrations. This includes using diagnostic tools and system logs to identify root causes of performance and connectivity issues.

• Diagnose and resolve complex technical issues related to the Fusion software, server environments and integrations.
• Use diagnostic tools and system logs to identify root causes of performance and connectivity issues.
• Replicate issues in test environments and provide effective solutions.
• Assist internal teams and stakeholders with Client infrastructure, integration and software performance issues including any questions related to the issue or its resolution.
• Work with developers to communicate and resolve software defects and customer issues.
• Assist in testing code fixes and new features before deployment.
• Ensure updates enhance functionality without introducing new issues.

Performance Tuning & Optimization

You will analyze system performance and identify areas for optimization. This includes optimizing system resources, databases, and software configurations to improve overall system efficiency.

• Analyze system performance and identify areas for optimization.
• Optimize system resources, databases, and software configurations.
• Provide recommendations to improve system performance and reduce downtime.

Knowledge Base & Documentation

As a critical member of the team, you will contribute to InnoSoft's knowledge base with troubleshooting steps and best practices. You will also maintain accurate documentation of software limitations and solutions.

• Contribute to InnoSoft's knowledge base with troubleshooting steps and best practices.
• Maintain accurate documentation of software limitations and solutions.
• Create client-facing support articles to facilitate self-service issue resolution.

Job Qualifications

To be successful in this role, you will require the following qualifications:

• Post-secondary education in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3+ years of experience in a technical support, system administration, or software deployment role—ideally in a SaaS or enterprise software environment.

Benefits

We offer a range of benefits to support your well-being and career growth. These include:

• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment