Customer Development Specialist

7 days ago


Lahore, Punjab, Pakistan Unilever Full time
About Unilever Food Solutions

Unilever Food Solutions is a leading provider of food solutions to the hospitality industry. Our mission is to help chefs and restaurateurs create great food experiences that delight their customers.

Job Purpose

The Territory Manager will be responsible for driving sales and business growth through fostering strong relationships with existing operators and onboarding new ones. This will involve effective distribution management, execution of operator activities within the assigned area, and enhancing chefmanship capabilities.

Main Responsibilities
  1. Sales Growth and Target Achievement: Drive the business to achieve desired ambition of Underlying Volume Growth/Sales Growth and track targets across all channels.
  2. Operator Relationship Building: Develop strong relationships with operators to drive business growth and improve customer satisfaction.
  3. Chefmanship Capability Development: Drive chefmanship capability for the entire team and conduct regular kitchen trainings with Chefs.
  4. Market Intelligence and Feedback: Build knowledge of competitive activities and market feedback and disseminate this information to relevant stakeholders.
  5. Financial Metrics Understanding: Possess a strong understanding of financial metrics, including business profitability and gross margin.
  6. Project Execution and Evaluation: Execute and oversee projects such as activations, launch plans, and marketing strategies with meticulous attention to detail. Conduct rigorous post-launch evaluations and implement corrective actions as necessary.
  7. Process Redefinition and Optimization: Redefine processes based on post-execution analysis, utilizing strong analytical skills.
Requirements
  • Experiences & Qualifications: Bachelor's Degree, 1-3 years of relevant sales experience in FMCG B2B / Food Services industry is preferred.
  • Skills: Customer Relationship Management & Selling Essentials, Basic culinary knowledge and understanding, Ability to collaborate with and influence multiple teams and stakeholders, Strong communication and negotiation skills, Strong quantitative and numerical aptitude, Ability to multi-task and manage competing deadlines.


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