
US Customer Experience Specialist
7 days ago
The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively communicate technical information in a clear and concise manner. You will also possess a collaborative mindset, with the ability to build strong relationships with customers and colleagues alike.
Key Responsibilities include:
- Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services.
- Collaborating and building relationships with customers to strengthen service competitiveness.
- Communicating back to customers, tracking, and resolving any issues regarding the service in a timely and efficient manner.
- Ensuring a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.
Requirements for this role include:
- A Levels/Intermediate or above.
- Excellent English Written and Verbal Communication.
- American or neutral accent.
Benefits include:
- A competitive salary package.
- A comprehensive benefits program.
- Ongoing training and development opportunities.
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