Technical Assistance Expert
1 week ago
**Job Overview**
Technical Support Specialist Job DescriptionAt Insignia, we're seeking a highly skilled and knowledgeable Technical Support Specialist to join our team. As a key member of our technical support group, you'll play a vital role in providing expert assistance to customers worldwide.
Key Responsibilities:
- Provide top-notch phone and email support to troubleshoot user issues.
- Develop and share knowledgebase cases and release notes.
- Collaborate with the development team to enhance product functionality and resolve customer concerns.
- Maintain accurate records and documentation of customer interactions.
- Support product development through research and documentation.
- Perform quality control/bug testing of new releases.
- Conduct research projects to improve product offerings.
Qualifications and Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field;
- Excellent communication and interpersonal skills;
- Strong problem-solving and analytical skills;
- High typing speed;
- Familiarity with Microsoft Office products.
Benefits:
- Full-time permanent position;
- Remote work opportunities;
- Competitive salary and benefits package;
- Opportunities for professional growth and development;
Additional Information:
This is a full-time permanent position requiring 2-5 years' experience. Successful candidates will be self-motivated, flexible, and willing to adapt to changing priorities.
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