Expert Technical Support Professional

1 day ago

Karachi, Sindh, Pakistan beBeetechnical Full time 1,200,000 - 1,500,000
Job Title:

Senior Technical Support Specialist

We are seeking an experienced technical support specialist to join our team. As a senior subject matter expert, you will be responsible for providing complex technical support for a range of products and services.

About the Role:

This is a senior level position that requires a high degree of autonomy and technical expertise. You will be working closely with engineering teams across the company to identify and address technical issues that are affecting customers.

Key Responsibilities:
  • Manage and troubleshoot high-level cases for technical support engineers.
  • Collaborate with engineering teams to identify and resolve technical issues.
  • Drive continuous improvement in the technical support process.
Requirements:
  • Minimum 3 years experience in technical support or customer support.
  • Good understanding of SQL and API.
  • Basic knowledge of one of the coding languages.
  • Excellent communication and problem-solving skills.
  • Technical knowledge and analytical skills.
  • Attention to detail.
  • Able to work well in a team-oriented environment.
Benefits:

We offer a competitive salary and benefits package, including opportunities for career growth and professional development.

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