Return Management Associate

7 days ago


Karachi, Sindh, Pakistan Scalemill Full time

We are seeking a skilled Return Management Associate at Scalemill to manage and monitor returns, process replacements for products, and coordinate with the customer service team to ensure timely resolution of issues. As a key member of our team, you will be responsible for tracing products by working with courier services, handling different portals such as CRM, and updating databases to manage all details related to returns and replacements.

This position requires strong management skills with following up, scheduling, and tracking, as well as efficient problem-solving skills and experience in B2B and B2C markets. Good experience in handling CRM and MS Office, especially Excel and Google Sheets, is also necessary.

Responsibilities:

  • Responsible for managing customer returns and resolving issues efficiently and promptly
  • Looking after return management and processing of replacement products
  • Coordinating with the customer service team
  • Managing inventory returns
  • Handling the returns that arrived at the warehouse
  • Responsible for tracing the product(s) by coordinating with the courier services
  • Handling different portals, such as CRM
  • Return request management (Approve/Reject and log them)
  • Check that the returned item has arrived at the warehouse
  • Updating the database to manage all the details related to returns and replacements of inventory
  • Data entry of replaced and returned inventory of the products
  • Manage assigned daily, weekly and monthly tasks


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