Help Desk Crisis Specialist

1 day ago

Peshawar City Tehsil, Pakistan beBeeCrisis Full time 1,500,000 - 2,500,000
Contact Center Advocate

This role entails providing crisis intervention support to callers as part of a multidisciplinary team.

Responsibilities:

  • Receive comprehensive training in crisis response, resource allocation, and emotional support protocols
  • Engage with callers via phone, text, and chat, utilizing established intervention models
  • Deliver critical resources and assistance to individuals in crisis situations
  • Accurately document call activities and maintain detailed records
  • Identify and troubleshoot minor technical issues
  • Collaborate effectively as a member of the crisis intervention team

Requirements:

  • Excellent computer skills, including proficiency in submitting reports online, using email, and navigating internal databases
  • Strong verbal and written communication abilities, enabling effective interaction with callers, colleagues, and supervisors
  • Exceptional interpersonal skills, characterized by empathy and a non-judgmental attitude
  • Able to work under pressure, meet deadlines, and maintain a positive demeanor while delivering exceptional support to callers

Professional Development:

  • Candidates are required to attend all scheduled training sessions over a two-month period
  • Staff members will be issued agency-issued laptops for continued work purposes

Confidentiality Protocols:

  • Maintain confidentiality regarding agency locations, software, records, and other sensitive information

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