Help Desk Expert

1 day ago


Bahawalpur City Tehsil, Pakistan beBeeSupport Full time $45,000 - $75,000
Customer Support Specialist

We are seeking a skilled professional to fill this key role in our organization. As a Customer Support Specialist, you will play a vital part in delivering exceptional service to our clients.

Your primary responsibilities will include:

  • Providing timely and accurate responses to customer inquiries via email, chat, and phone.
  • Troubleshooting and resolving technical problems related to our suite of products.
  • Ensuring all support tickets are resolved in a timely manner, adhering to Service Level Agreements (SLAs).
  • Serving as the point of contact between clients and internal teams to escalate and resolve complex issues.

Key Requirements:

  • Minimum 3 years of experience in a customer support role, with a strong understanding of relevant tools and technologies.
  • Experience working in Software as a Service (SaaS) environments is strongly preferred.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues.
  • Excellent communication skills in English (both written and verbal), with the ability to explain technical information clearly.
  • Experience with CRM tools such as Salesforce.com, Intercom, or similar platforms.
  • Ability to work Eastern Standard Time (EST) hours to support North American clients.

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