
Client Support Configuration Expert
16 hours ago
About the Role
">- As a Client Support Setup Specialist, you will play a vital part in setting up and implementing cutting-edge customer service platforms for our clients.
Your Responsibilities
">- Configure and optimize customer service platforms to meet client needs.
- Enhance implementation processes to deliver exceptional client service.
- Create and maintain detailed setup tutorials and SOPs.
- Audit and optimize platforms for peak performance.
- Provide support to Onboarding Specialists with platform-related queries.
- Report on progress and analytics to keep the team informed.
Requirements
">- 3+ years of experience in Customer Service, preferably with an IT or Computer Science background.
- Proficient in Excel or Google Sheets, strong research and analytical skills, and excellent communication.
- Familiarity with eCommerce tools like Gorgias, Shopify, Zendesk, etc. is a plus.
- Detail-oriented, self-starter with high energy and motivational skills.
Perks and Benefits
">- $5/hour salary.
- Paid time off to relax and recharge.
- Comprehensive health insurance and dental benefits.
- Recognition and rewards for hard work.
- Flexible remote work setup.
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