Client Support Configuration Expert

16 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

About the Role

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  • As a Client Support Setup Specialist, you will play a vital part in setting up and implementing cutting-edge customer service platforms for our clients.
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Your Responsibilities

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  • Configure and optimize customer service platforms to meet client needs.
  • Enhance implementation processes to deliver exceptional client service.
  • Create and maintain detailed setup tutorials and SOPs.
  • Audit and optimize platforms for peak performance.
  • Provide support to Onboarding Specialists with platform-related queries.
  • Report on progress and analytics to keep the team informed.
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Requirements

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  • 3+ years of experience in Customer Service, preferably with an IT or Computer Science background.
  • Proficient in Excel or Google Sheets, strong research and analytical skills, and excellent communication.
  • Familiarity with eCommerce tools like Gorgias, Shopify, Zendesk, etc. is a plus.
  • Detail-oriented, self-starter with high energy and motivational skills.
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Perks and Benefits

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  • $5/hour salary.
  • Paid time off to relax and recharge.
  • Comprehensive health insurance and dental benefits.
  • Recognition and rewards for hard work.
  • Flexible remote work setup.
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