Guest Experience Specialist

21 hours ago


Lahore, Punjab, Pakistan QMCC Full time
Job Role
As a Guest Relation Officer/Order Taker Female at Restaurant, you will be responsible for ensuring that every guest has a positive and memorable experience. Your primary responsibilities will include greeting and welcoming guests, addressing their inquiries and concerns, and collaborating with the team to maintain exceptional customer satisfaction standards.

Responsibilities
Your key responsibilities will include:
  1. Welcoming and attending to guests in a professional and courteous manner, ensuring their comfort and satisfaction throughout their dining experience.
  2. Addressing guest inquiries, concerns, and feedback promptly and professionally, using effective communication and problem-solving skills.
  3. Working collaboratively with the team to ensure seamless operations, smooth service delivery, and high customer satisfaction standards.
  4. Assisting with reservations and seating arrangements, guaranteeing a smooth and efficient dining experience for our guests.

Requirements
To succeed in this role, you must possess excellent communication and interpersonal skills, as well as previous experience in guest relations, customer service, or a similar field. You should also have strong attention to detail, a customer-first attitude, and the ability to work effectively under pressure.

How We Support Our Team Members
At QMCC, we believe in investing in our team members' growth and development. We offer regular training and development opportunities, as well as a comprehensive benefits package that includes competitive salaries, health insurance, and other perks.

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