Executive Director of Guest Services

20 hours ago


Lahore, Punjab, Pakistan The University of Lahore Full time

Job Overview:

The University of Lahore is seeking a highly skilled and experienced Guest House Manager to oversee the daily operations of our guest house. As a key member of our team, you will be responsible for ensuring that our guests receive exceptional service and have a comfortable stay with us.

Key Responsibilities:

  1. Greet and welcome guests upon arrival and ensure they have a smooth check-in process.
  2. Address and resolve any guest inquiries, complaints, or issues in a prompt and efficient manner.
  3. Supervise and guide staff, including housekeeping, front desk, and maintenance personnel, to ensure excellent service delivery.
  4. Schedule and manage staff shifts to ensure adequate coverage and meet the needs of our guests.
  5. Maintain the guest house to high standards of cleanliness and ensure it is well-maintained and in good repair.
  6. Coordinate with university departments for events, conferences, and guest stays, providing exceptional support and service.
  7. Implement and enforce health and safety protocols for guests and staff, ensuring a safe and secure environment.
  8. Conduct regular inspections to maintain quality standards and identify areas for improvement.

Requirements:

To succeed in this role, you will need:

  • A Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • 5-6 years of relevant experience in hospitality management, preferably in a university setting.

About Us:

The University of Lahore is a leading institution of higher learning, committed to academic excellence and student success. We offer a dynamic and supportive work environment, opportunities for professional growth, and a competitive salary and benefits package.



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