University Guest House Operations Lead

18 hours ago


Lahore, Punjab, Pakistan The University of Lahore Full time

Job Summary:

The University of Lahore is seeking a highly motivated and experienced Guest House Manager to join our team. As a key member of our staff, you will be responsible for overseeing the day-to-day operations of our guest house, ensuring that our guests receive exceptional service and have a comfortable stay with us.

Key Responsibilities:

  1. Supervise and guide staff, including housekeeping, front desk, and maintenance personnel, to ensure excellent service delivery.
  2. Address and resolve any guest inquiries, complaints, or issues in a prompt and efficient manner.
  3. Develop and implement policies and procedures to improve guest satisfaction and loyalty.
  4. Maintain the guest house to high standards of cleanliness and ensure it is well-maintained and in good repair.
  5. Coordinate with university departments for events, conferences, and guest stays, providing exceptional support and service.
  6. Implement and enforce health and safety protocols for guests and staff, ensuring a safe and secure environment.
  7. Conduct regular inspections to maintain quality standards and identify areas for improvement.

Requirements:

To succeed in this role, you will need:

  • A Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • 5-6 years of relevant experience in hospitality management, preferably in a university setting.

About Our University:

The University of Lahore is a leading institution of higher learning, committed to academic excellence and student success. We offer a dynamic and supportive work environment, opportunities for professional growth, and a competitive salary and benefits package.



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