
Service Ambassador
23 hours ago
We are seeking an experienced Customer Service Specialist to provide exceptional customer support and ensure high satisfaction standards.
The ideal candidate will have excellent communication, interpersonal, and problem-solving skills, with the ability to work under pressure and handle stressful situations effectively.
Responsibilities:
- Manage large volumes of customer inquiries via various channels.
- Assess customer needs and provide accurate information using appropriate methods.
- Build trust and rapport with customers through open and interactive communication.
- Resolve customer complaints efficiently and follow up to ensure resolution.
- Keep records of customer interactions and process accounts accordingly.
- Foster a positive customer experience and promote our brand values.
Requirements:
- At least 6 months to 1 year of relevant experience in customer service or a related field.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- Experience in handling high-pressure situations and resolving conflicts.
- Education: Bachelor's degree in business, marketing, or a related field is preferred but not required.
Benefits include a competitive salary, comprehensive training program, and opportunities for professional growth and development.
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