Experience Ambassador

6 days ago

Islamabad, Islamabad, Pakistan beBeeCustomerService Full time

At SadaPay, we're revolutionizing financial services in Pakistan with a cutting-edge approach that simplifies money management for everyone.

The Role Matters

This is an exceptional opportunity to be the face of our brand and our users' first point of contact. Your role is crucial in ensuring a positive and seamless experience for our customers.

Your Key Responsibilities
  • You will respond to customer inquiries via email, live chat, and social media in a friendly, honest manner.
  • You will investigate and resolve issues such as failed transfers, declined payments, and lost or stolen cards quickly and effectively.
  • You will collaborate with other departments to identify and monitor any suspicious activity.
What We're Looking For
  • Excellent verbal and written communication skills with attention to detail.
  • A calm personality to handle a high volume of customer inquiries daily.
  • A positive attitude and genuine desire to help customers, even those who are unhappy.
  • Strong problem-solving skills and investigation abilities.
  • A passion for quality and exceptional customer service.
Perks of Working at Us
  • USD-Denominated Salary: Our salaries are pegged to USD to protect team members from inflation.
  • Remote-First Work Culture: Work from anywhere you choose, whether it's the office, home, or somewhere else.
  • Flexible Leave Policy: Enjoy a sustainable work-life balance with our flexible leave policy.
  • Comprehensive Insurance Coverage: Receive life and medical insurance covering both outpatient and inpatient care for you and your family.
  • Provident Fund Contributions: We provide provident fund contributions to support your financial growth.
  • Technology and Resources: Receive a laptop and additional resources relevant to your role to ensure a comfortable working experience.
Inclusion Commitment

We strive to foster an inclusive environment where everyone feels welcome and valued. We promote respect and mutual support among colleagues and maintain a fair and equal recruitment process.

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