Professional Services Director

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We're seeking an accomplished Professional Services Director to lead our high-priority client engagements. This strategic role will be responsible for ensuring the seamless execution of projects, effective client relationship management, and internal team performance across a multi-functional setup.

Key Responsibilities:
  • Engagement Leadership
    • Own the delivery lifecycle and ensure all client expectations and milestones are met.
    • Serve as the key liaison between client stakeholders and internal delivery teams.
  • Account Growth & Expansion
    • Identify and pursue opportunities to expand the scope of services within the client organization.
    • Collaborate with sales, talent acquisition, and leadership to develop and present proposals for new initiatives.
  • Team & Operational Management
    • Provide strategic guidance and oversight to project managers, engineers, and other functional leads.
    • Foster a collaborative and high-performing culture aligned with our company's values.
    • Monitor and enhance operational efficiencies across delivery pipelines.
  • Client Relationship & Communication
    • Build trusted relationships with client stakeholders through proactive engagement.
    • Conduct regular check-ins, reviews, and strategic planning sessions.
    • Handle escalations and provide timely, effective resolutions.
  • Strategic Delivery Planning
    • Work with internal leadership to evolve service offerings and delivery strategies.
    • Identify opportunities for account expansion, optimization, and innovation.
    • Maintain a deep understanding of the client's evolving needs and industry dynamics.


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