Advanced Technical Support Professional

7 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide advanced support for our systems. The role involves addressing escalated issues from junior support and other teams, diagnosing complex software, database, and application problems, and collaborating with development teams to resolve bugs and implement improvements.

Key Responsibilities:

  • Provide technical support for our systems, handling escalated issues from junior support / other teams.
  • Diagnose and resolve complex software, database, and application issues.
  • Work with development teams and product owners to identify, analyze, and resolve system bugs and implement enhancements.
  • Expand product and technology expertise through 'learning tickets'.
  • Monitor system performance, identify bottlenecks, and take proactive measures to ensure uptime and reliability.
  • Document troubleshooting steps and solutions for recurring issues to facilitate knowledge sharing with junior teams.
  • Manage complex technical incidents, ensuring timely resolution with minimal business impact.
  • Handle multiple critical issues simultaneously, demonstrating strong multitasking skills.
  • Participate in post-incident reviews to identify root causes and prevent future incidents.
  • Respond promptly to incident alerts and support calls.
  • Identify and coordinate with relevant teams for incident resolution.
  • Maintain a good understanding of databases and assist in system upgrades, patches, and configurations.
  • Understand APIs, Seq logs, Splunk, and related tools.
  • Collaborate with cross-functional teams to deliver efficient support and maintain high customer satisfaction.
  • Ensure compliance with SLAs for incident resolution and performance metrics.
  • Communicate effectively, capturing and articulating technical and non-technical information clearly.


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