Technical Support Professional

18 hours ago

Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a high-performing Gorgias Technical Customer Service Specialist to join our team. This role is ideal for candidates who thrive in fast-paced support environments and are ready to grow with a winning team.

About the Job

This senior-level remote position involves providing high-level technical support via Gorgias CRM (email, chat, and troubleshooting). The successful candidate will analyze data and offer insights for customer experience improvements, own ticket resolution end-to-end with accountability and urgency, track backlogs, and ensure all customer queries are resolved promptly.

What You'll Do

  • Provide exceptional technical support via Gorgias CRM
  • Analyze data to drive customer experience improvements
  • Owning ticket resolution from start to finish
  • Tracking and resolving customer queries efficiently
  • Delivering clear, quality-based communication that supports customer success

Requirements

To succeed in this role, you'll need:

  • 1+ year of experience in technical support or troubleshooting roles
  • Exceptional written and spoken English communication skills
  • Strong problem-solving skills and comfort navigating CRMs like Gorgias
  • Highly motivated, intellectually curious, and resourceful
  • Experience in E-Commerce or SaaS support is a strong plus

Technical Requirements

The ideal candidate will have:

  • A minimum internet speed: 20 Mbps (wired connection preferred)
  • An owned laptop or desktop with at least Intel i5 processor (or equivalent)
  • Minimum of 8GB RAM
  • Reliable power supply and quiet workspace
  • Tech setup meeting remote work standards for productivity

Benefits

  • Project bonus opportunities and annual salary increase
  • Permanent remote setup with long-term stability
  • PTO and paid holidays
  • Health and dental coverage or health stipend depending on location
  • Career path opportunities: Team Lead, Trainer, and more

Why Choose Us?

  • Fast-growing organization with room for advancement
  • Collaborative and values-driven culture
  • High-level training and support from a global team
  • Opportunities to work with top-tier E-Commerce brands
  • Commitment to personal and professional development

We're looking for highly motivated individuals who can excel in a dynamic environment.

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