
Technical Support Professional
1 day ago
We are seeking a high-performing Gorgias Technical Customer Service Specialist to join our team. This role is ideal for candidates who thrive in fast-paced support environments and are ready to grow with a winning team.
About the Job
This senior-level remote position involves providing high-level technical support via Gorgias CRM (email, chat, and troubleshooting). The successful candidate will analyze data and offer insights for customer experience improvements, own ticket resolution end-to-end with accountability and urgency, track backlogs, and ensure all customer queries are resolved promptly.
What You'll Do
- Provide exceptional technical support via Gorgias CRM
- Analyze data to drive customer experience improvements
- Owning ticket resolution from start to finish
- Tracking and resolving customer queries efficiently
- Delivering clear, quality-based communication that supports customer success
Requirements
To succeed in this role, you'll need:
- 1+ year of experience in technical support or troubleshooting roles
- Exceptional written and spoken English communication skills
- Strong problem-solving skills and comfort navigating CRMs like Gorgias
- Highly motivated, intellectually curious, and resourceful
- Experience in E-Commerce or SaaS support is a strong plus
Technical Requirements
The ideal candidate will have:
- A minimum internet speed: 20 Mbps (wired connection preferred)
- An owned laptop or desktop with at least Intel i5 processor (or equivalent)
- Minimum of 8GB RAM
- Reliable power supply and quiet workspace
- Tech setup meeting remote work standards for productivity
Benefits
- Project bonus opportunities and annual salary increase
- Permanent remote setup with long-term stability
- PTO and paid holidays
- Health and dental coverage or health stipend depending on location
- Career path opportunities: Team Lead, Trainer, and more
Why Choose Us?
- Fast-growing organization with room for advancement
- Collaborative and values-driven culture
- High-level training and support from a global team
- Opportunities to work with top-tier E-Commerce brands
- Commitment to personal and professional development
We're looking for highly motivated individuals who can excel in a dynamic environment.
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