Field Support Technician

11 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

This is an exciting opportunity for a skilled Technical Support Specialist to join our team. As a key member of our support team, you will play a vital role in ensuring the success of our field technicians by providing them with the technical guidance and support they need to resolve issues efficiently.

Responsibilities:
  1. Support field technicians with technical queries and issues via phone or other communication channels.
  2. Collaborate with field staff to resolve on-site technical problems in a timely and effective manner.
  3. Record and document all support interactions and solutions within our CRM system.
  4. Work closely with other teams to address complex issues and provide solutions.
  5. Follow up with technicians to ensure issue resolution and satisfaction.
Essential Skills and Qualifications:
  1. Experience with CRM software and data management.
  2. Background in a technical support or call center environment.
  3. Superb communication and problem-solving skills.
  4. Flexibility to work night shifts (6pm-4am).
  5. Strong technical knowledge and ability to learn quickly.


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